About
Proactive and detail-oriented IT Support Specialist with a proven track record in optimizing user onboarding, network troubleshooting, and IT operations. Adept at swiftly resolving technical issues and enhancing user satisfaction through excellent communication and remote support, contributing to seamless operations in fast-paced environments.
Work
First City Monument Bank (FCMB)
|IT Support Officer
Lagos, Nigeria, Nigeria
→
Summary
Managed IT support operations, focusing on new employee onboarding, remote troubleshooting, and system maintenance to enhance user efficiency and system availability.
Highlights
Managed onboarding for new employees, ensuring timely access to critical systems and tools, facilitating a smooth transition for over 50 new hires.
Delivered effective remote IT support using Anydesk, resolving diverse technical issues and contributing to a 15% reduction in on-site support requests.
Collaborated with internal support and management teams to maintain high system availability and uptime, proactively addressing potential issues.
Logged and tracked technical issues, contributing to process improvements that enhanced efficiency in issue resolution and reporting.
Educated users on system basics and best practices, improving self-sufficiency and reducing recurring support requests by 20%.
QisBakar INC
|IT Support Officer
Lagos, Nigeria, Nigeria
→
Summary
Delivers comprehensive end-to-end IT support, resolving hardware and software issues to ensure staff productivity and operational continuity.
Highlights
Provided end-to-end IT support, resolving hardware and software issues for staff, reducing downtime and enhancing productivity.
Streamlined onboarding for new hires, configuring accounts, provisioning hardware, and installing required applications to ensure immediate operational readiness.
Diagnosed and resolved network issues and connectivity disruptions, escalating complex cases to senior engineers to minimize service interruptions.
Maintained meticulous IT asset documentation and managed proper ticket tracking for internal reporting, improving data accuracy and compliance.
Supported ongoing maintenance, updates, and troubleshooting of systems across departments, ensuring seamless functionality and user experience.
Education
University Of Uyo
B.A.
Linguistics
Languages
English
Certificates
Cloud Computing Practitioner
Skills
IT Support & Operations
User Onboarding & Training, IT Support & Troubleshooting, Network Diagnostics, Application Installation, Remote Support (Anydesk), Ticketing Systems - Zendesk, System Maintenance, Hardware & Software Support.
Technical Tools & Platforms
Anydesk, Microsoft Office 365, Google Workspace, Windows OS, Cloud Tools, Basic Networking Tools.
Reporting & Management
Executive & Technical Reporting, Time & Project Management, IT Asset Documentation, Ticket Tracking.
Communication & Collaboration
Customer Service & Communication, Team Collaboration & Documentation, User Education.